Carlena Orosco

The Calm During the Storm: Identifying the Principles and Techniques  of De-Escalation among Police Dispatchers

Graduation Year:
2022
Dissertation Advisor:
Michael D. White
California State University Los Angeles Assistant Professor
Curriculum Vitae:
Biography:

Carlena Orosco is a Doctoral Candidate in the School of Criminology and Criminal Justice at Arizona State University. She is also employed full time as the Acting Research and Planning Supervisor in the Strategic Planning, Analysis & Research Center (SPARC) at Tempe Police Department. Prior to joining Tempe PD, she worked as a Senior Research Analyst for the Arizona Criminal Justice Commission, Statistical Analysis Center. Throughout her graduate studies she has served as a Research Assistant, as well as an Instructor for the Nature of Crime, Gangs, Crime Control Policies, Police Accountability, and Urban Crime Patterns courses. Carlena has worked on research projects spanning numerous content areas, including de-escalation in policing, police dispatchers, community crime patterns, and law enforcement decision-making. Additionally, she worked for nine years as a dispatcher for the Los Angeles County Sheriff’s Department, where she also served as an Acting Supervisor and Systems Monitor. Currently, she is a research assistant on the ASU/Tempe PD SPI project under the guidance of Dr. Mike White. Carlena holds both a B.A. and M.A. in Criminal Justice from California State University, San Bernardino, and her work can be found in Policing: An International Journal, Policing: A Journal of Policy and Practice, and the Journal of Criminal Justice.